Working on an IT Helpdesk

I Think working on an IT help desk is a special calling….
These are true Telephone conversations recorded from various Help Desks around the U.K

Helpdesk: What kind of computer do you have?
Customer: A white one…

Customer: Hi, this is Celine. I can’t get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it’s really stuck.
Helpdesk: That doesn’t sound good; I’ll make a note …
Customer: No … wait a minute… I hadn’t inserted it yet… it’s still on my desk… sorry ….